Train Tracks Support & Help

Frequently Asked Support Questions

1. How do I restore my purchase on a new device?

Train Tracks is a universal purchase supporting iPhone and iPad:

1. Ensure you are signed in with the same Apple ID used to make the original purchase.
2. Open Train Tracks on your device.
3. Go to the game settings (gear icon) or tap the unlock banner, and select “Restore Purchases”.
4. The App Store will verify your receipt and immediately unlock all levels and locomotives at no extra charge.

2. How does iCloud Sync work?

Your level progress, star ratings, and unlocked trains automatically sync between your Apple devices via iCloud:

• Ensure iCloud Drive is turned on in your device’s system settings (Settings → [Your Name] → iCloud).
• Make sure Train Tracks is permitted under Apps Using iCloud.
• When switching between devices, allow a few moments for iCloud to sync the latest save data when launching the app.

3. What are the touch controls for laying rails?

• One Tap: Places an ✕ (barrier/grass) to mark a cell you know does not contain track.
• Two Taps: Lays a Track segment (🛤️) that automatically connects to adjacent rail lines.
• Three Taps: Clears the cell back to empty.
• Apple Pencil on iPad: You can trace continuous lines directly onto the board with precision.
• Undo / Redo: Infinite undo and redo arrows at the bottom of the screen let you step through every move freely.

4. Are custom puzzles infinite?

Yes! The Custom Game builder procedurally generates unique, mathematically validated boards across sizes 5×5, 6×6, 7×7, 8×8, and 10×10. You can also pick your favorite unlocked train to ride the rails on any custom board.

5. How do I report a bug or issue?

When emailing us at support@traintracksgame.com, please include:

• Your device model (e.g. iPhone 15 Pro, iPhone 16, iPad Air M2, iPad Pro)
• Your iOS / iPadOS version (e.g. iOS 17.5 or iPadOS 18)
• A screenshot or brief description of the issue you experienced